Installing a GammaLink Fax Board
This document describes the steps required to install a GammaLink fax board for use with the ExtraFax server. Some hints for troubleshooting are also included in this document.
Installation
You will have to install Dialogic System Release 5.1.1 (discontinued since December 31, 2007) onto the fax server. This driver software is supposed to be bundled with your Dialogic fax board.
For installation details, please refer to the GDK Installation and Configuration Guide:
http://resource.dialogic.com/telecom/support/releases/winnt/Sr511/index.htm
Important Note: If you are installing using System Release 5.1.1, during the installation process, please remember to select CUSTOM on the Setup Options screen.
In the Custom Component Selection dialog box, clear all components and select only the GDK component.
Important Note: No matter which version of System Release you are using, following the installation make sure the Auto Answer and Use Queue File options are unchecked for each fax channel in the Dialogic GammaLink Fax Configuration.>> (Start 
Programs 
Intel Dialogic System Software 
Configuring GDK 
Control Panel Applet).
Important Note: Dialogic often publishes new Service Updates, which can be downloaded from the Dialogic website. Service Updates deliver cumulative fixes in the System Release with guaranteed interoperability. We would strongly recommend installing the latest version of Service Update to take advantage of any fixes and thus minimize the chance of any problems from happening.
At the time of writing this document, Feature Pack 1 Service Update 149 is the latest update for System Release 5.1.1. The Service Update files and their release notes can also be found at the following link:
http://www.dialogic.com/support/helpweb/dxall/serviceupdate.htm
Since System Release 5.1.1 Feature Pack 1 Service Update 69, the installation procedure has changed. Feature Pack 1 and the latest Service Update are installed together. That means when installing on a new computer, you just need to install System Release 5.1.1 and then install the latest Service Update, without the need of installing Feature Pack 1 separately. For additional installation information, please read the release notes of the Service Update.
Important Note: Dialogic System Release 5.1.1 Feature Pack 1 and its Service Updates are not free, you may have to purchase them from Dialogic. Extracomm bears no responsibility for providing these software packages. Please consult your fax board supplier or Dialogic product sales representative for further information if necessary.
Important Note: Since the driver version and the installation guide may be updated occasionally, it is better to check for the latest information from the Extracomm Download page and Product Documentation page before starting the installation.
Troubleshooting
- Fax channel does not start up properly...
- Check whether there are any ExtraFax error messages showing on the Domino / ExtraFax consoles.
- Open Dialogic GammaLink Fax Configuration (Start
Programs 
Intel Dialogic System Software 
Configuring GDK 
Control Panel Applet), check whether it can auto-detect your GammaLink fax board.
- Verify whether the GammaLink system service is running properly (Start
Programs 
Intel Dialogic System Software 
Start GammaLink System Service).
- Fax channel has started up properly, but fails to send or receive faxes...
- Check whether there are any ExtraFax error messages showing on the Domino / ExtraFax consoles.
- Enable ExtraFax Detail Trace Log feature. For details, please refer to the "Enable ExtraFax Detail Trace Log" section in this Installation Guide.
- Try searching for a solution in the ExtraFax FAQ section and Support Forum.
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