Installing a Dialogic Fax Board
This document describes the steps required to install a Dialogic fax board to be used with the ExtraFax server. Some hints for troubleshooting are also included in this document.
Installation
Depending on the device driver bundled with your Dialogic fax board, you will have to install either Dialogic System Release 5.1.1 or 6.0 onto the fax server. You can download them from Intel Dialogic website if necessary:
http://www.dialogic.com/support/helpweb/dxall/serviceupdate.htm
For installation details, please refer to the corresponding Installation Guide:
http://www.dialogic.com/manuals/sr60winpci/default.htm
http://resource.dialogic.com/telecom/support/releases/winnt/Sr511/index.htm
Important Note: Dialogic often publishes new Service Updates, which can be downloaded from the Dialogic website. Service Updates deliver cumulative fixes in the System Release with guaranteed interoperability. We would strongly recommend installing the latest version of Service Update to take advantage of any fixes and thus minimize the chance of any problems from happening.
At the time of writing this document, Feature Pack 1 Service Update 149 is the latest update for System Release 5.1.1. Windows Service Update 197 is the latest update for System Release 6.0. The Service Update files and their release notes can also be found at the following link:
http://www.dialogic.com/support/helpweb/dxall/serviceupdate.htm
Since System Release 5.1.1 Feature Pack 1 Service Update 69, the installation procedure has changed. Feature Pack 1 and the latest Service Update are installed together. That means when installing on a new computer, you just need to install System Release 5.1.1 and then install the latest Service Update, without the need of installing Feature Pack 1 separately. For additional installation information, please read the release notes of the Service Update.
Since System Release 6.0 Windows Service Update 22, the installation procedure has changed. System Release 6.0 and the latest Service Update are installed together. That means when installing on a new computer, you just need to install the latest Service Update directly, without the need of installing System Release 6.0 in the first. For additional installation information, please read the release notes of the Service Update.
Important Note: Dialogic System Release 5.1.1 Feature Pack 1 and System Release 6.0 are not free, you may have to purchase them from Dialogic. Extracomm bears no responsibility for providing these software packages. Please consult your fax board supplier or Dialogic product sales representative for further information if necessary.
Important Note: Since the driver version and the installation guide may be updated occasionally, it is better to check for the latest information from the Extracomm Download page and Product Documentation page before starting the installation.
Troubleshooting
- Fax channel does not start up properly...
- Check whether there are any ExtraFax error messages showing on the Domino / ExtraFax consoles.
- Open the Intel Dialogic Configuration Manager (Start
Programs 
Intel Dialogic System Software 
Configuration Manager - DCM), check whether it can auto-detect your Dialogic fax board and start the system service properly.
- Fax channel has started up properly, but fails to send or receive faxes...
- Check whether there are any ExtraFax error messages showing on the Domino / ExtraFax consoles.
- Enable ExtraFax Detail Trace Log feature. For details, please refer to the "Enable ExtraFax Detail Trace Log" section in this Installation Guide.
- Try searching for a solution in the ExtraFax FAQ section and Support Forum.
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